In addition to the customer help desk, where you can call for any queries or information, we also have the following services to provide you with timely and relevant information:
You can send us your queries by using “E-mail your queries” form, which is available on the right panel of the website. We will get back to you within 2 working days
We send SMS and e mail alerts for all the following details regarding your policy:
Issuance of your policy
Alert for the ECS debit on your account
Confirmation of the receipt of your renewal premium payment
Dispatch of your policy documents (currently the SMS service is available for this)
Any Outstanding Requirements for policy issuance
Confirmation on your policy servicing requests for :
Address Change
Change of Mode
Change of Nominee
Loan Status
Policy Reinstatement
Surrender Details
Switch Redirection
We have a keyword based smart messaging service, which allows you to seek policy related information on SMS. You are required to first register your mobile number with us, thereafter send specific keywords in pre-defined formats on the phone number 09880888228. On sending the message, you are provided with the corresponding update with regard to your policy on SMS.
For policy details, please SMS
<Policy><space><Policy number> to 09880888228
For premium details, please SMS
<Premium><space><Policy number> to 09880888228
For fund value, please SMS
<Fund><space><Policy number> to 09880888228
For NAV details, please SMS
<NAV><space><Policy number> to 09880888228
