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| Complaints Redressal Cell | |||
| “We are committed to provide consistent, reliable, efficient and quality services to our customers.” You can register your grievances related to products and services with the Complaints Redressal Cell at ING Life Insurance National Operation Office, located in Bangalore. The objective of this unit is to ensure effective complaint handling, thereby ensuring that you are satisfied at all times. The ‘Complaints Management and Redressal Cell’ will be responsible for registering and following up the complaints for resolution. |
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| You can register your complaints in the following manner: | |||
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| Complaint handling process: All complaints shall be acknowledged. All complaints received from various sources mentioned above will be registered and unique complaint i.d. created which will be intimated to the customer. Additional information if required, (for resolving the complaint), will be sought from the complainant. The Complaints Cell will escalate the complaint to the concerned and follow-up the same until the matter is resolved. We shall endeavor to resolve all complaints within 15 days of receipt of all necessary information as may be required from the complainant, for closure of the complaint. We shall also duly intimate the complainant in case the resolution gets delayed beyond the prescribed time on account of any unforeseen circumstances. |
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Insurance Ombudsmen: You can approach the Insurance Ombudsmen designated by Insurance Regulatory and Development Authority, in case any of your grievances are not redressed to your satisfaction by ING Life Insurance Company. Please click the following link to obtain the contact details of insurance ombudsmen. www.irdaindia.org/ins_ombusman.htm |
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