At ING Life, our mission is 'To set the standard in helping our customers manage their financial future.'
Our business is driven on our values of Optimism, Knowledgeable, Trustworthy and Transparent.
- Optimism: We bear an approach of 'Optimism' towards our company, towards each other, in our products and in our care for our customer's interests.
- Knowledgeable: We cultivate the knowledgeable value through our robust way of working, sharing and actively communicating.
- Trustworthy: We deliver trustworthiness by doing the 'right things in right way', by delivering an 'easier' customer experience and by being a socially responsible corporate.
- Transparent: Our value of 'transparent' drives our actions, reflects in our products and services.
Our values are personified by our people through a set of 'Personality aspects'. These personality aspects are: Positive, Professional, Accountable and Straightforward.
- Positive: ING Life India employees live its value of optimism by bearing a positive and can-do attitude to their work.
- Professional: At ING Life India, we expect the highest standard of professional behavior by providing professional advice to customers, by treating customers equitably, abide by company's culture and act with compliance.
- Accountable: ING Life India expects employees to be accountable for their actions, words and decisions such that it builds their personal integrity and fosters ING Life India's value of trustworthiness.
- Straightforward: ING Life India expects employees to be straightforward in their conduct and work while dealing with customers and colleagues.